A Proprietor Received a FaceTime Scam Call and Promptly Sought Help from Frontline Binjiang Property Staff to Avoid Being Scammed
Publisher： Release time：2024-03-05
Ms. Fang is a proprietor living in Jiangnan Star in Xiaoshan District, Hangzhou. One day during the Spring Festival of the Year of the Dragon, she came to the property management service center, where she was received by the customer service director Zhang Li, and said that she had received a suspected FaceTime scam call. Thanks to Community officers and property management staff who previously came to her door to publicize anti-fraud knowledge, Ms. Fang was vigilant and hoped that the property management staff could help confirm whether the FaceTime call was a scam.
The FaceTime video call was from a self-declared back-end customer service person of a video website who claimed that Ms. Fang had signed an online agreement that required her to activate the “Wealth” function of WeChat. The so-called customer service person also said that if Ms. Fang did not enable this function, it would be deemed as a breach of contract, and 800 yuan would be deducted from her account on the video website every month. Ms. Fang was alerted by such a statement and thus turned to the property management service for help.
In addition to her duty as the customer service director at the property management service center, Zhang Li is also a microgrid administrator of Jiangnan Xingcheng Community. After listening to Ms. Fang’s story, Zhang Li immediately realized that it was a typical scam call posing as customer service personnel using FaceTime and then reported the case to the community grid administrator while educating Ms. Fang on anti-fraud knowledge.
The community grid administrator helped Ms. Zhang cancel a series of operations including WeChat authorization in the first place and then informed Ms. Fang of some typical cases of telecom and network fraud and reminded Ms. Fang to further enhance her awareness of such fraud and insist on three nos, which are no listening, no believing, and no transferring. Ms. Fang was grateful to the Community and the property management service center for their help and said, “I’ve become more vigilant thanks to your frequent anti-fraud publicity.”
According to project director Wang of Jiangnan Star’s service center, this case is a favorable proof of the effectiveness of the anti-fraud publicity work by community and property grid officers in recent years. After the proprietor visited, the property management staff’s patient communication with the proprietor and prompt report to the Community were key to the successful prevention of a scam.
To further enhance proprietors’ awareness and ability of anti-fraud, the property management service center of Jiangnan Star will continue to work with the Community on routine anti-fraud publicity through various forms such as daily visits and convenient services to build a solid “protective wall” for the property safety of proprietors.
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